Shipment Mode

YOUHEMP.IT offer to you the chance to come in our warehouse by appointment to be fixed by telephone, for pick up the goods already purchased.

We can ship with GLS courier throughout Italy and in some foreign countries. On this page you can see what are the rates and delivery times of orders.

ITALIAN SHIPMENTS

All products purchased from the portal and E-Shop YOUHEMP.IT are shipped with GLS national courier at a fixed price of only € 4.90 on the condition that the total of the order in question is less than Euro 49.00; if the order placed is higher than this total amount, there are not shipping costs charged to the customer (FREE SHIPPING).

Shipping times vary depending on product availability. We deliver 95% of our orders within 3 working days of receipt (up to 5 days for Calabria, Sicily and Sardinia). The remaining 5% of the orders we usually employ a maximum of 6 working days for delivery of the order to the customer.

All orders placed before 14:00 are cared for and shipped within the current business day. Orders placed after 14:00 pm will instead be processed the next business day.

For areas that are difficult to reach (Venice lagoon, smaller islands and mountain resorts) Delivery times vary from 3 to 5 working days.

REMEMBER: couriers services do not work on Saturday and Sunday and that the shipment may not be made to PO boxes.

The amount of your order reaches or exceeds 49 euro? Very well, so YOUHEMP.IT will pay the shipment! On YOUHEMP.IT for all purchases of equal or greater than € 49 (excluding shipping charges) you are entitled to have the shipment FREE! No action is needed, enter the merchandise in the cart and if the amount exceeds 49 € the shipping cost is not counted.

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Other information to be sure that your delivery is successful: Please report if the NAME ON CHIME is different from the one referred to as Recipient in the shipping information, and enter a valid phone number (recommended cell phone). The telephone number could serve to the courier to contact you if he don't find your address. Indicatively the express couriers making deliveries in the time slot from 9 to 19 from Monday 'Friday'.

At the moment that you receive the order, you must verify that the products comply with the order, and to indicate if they are damaged, any anomalies on the delivery form of handwritten form and countersigned reserves.
For orders not collected / delivered to the customer, shipping costs will be charged for arrival and return, packing charges and the administrative costs and any other costs incurred such as inventory, delivery, etc .. This condition applies also the orders benefiting the shipping costs offered by YouHemp.



Without prejudice to applicable legal guarantees, YOUHEMP.IT advises customers to address their reservations as soon as possible:

  • by ordinary mail to this address : YouHemp – Via Colloredo 120/124 – 33037 – Pasian di Prato (UD).

  • by e-mail to: info@youhemp.it

INTERNATIONAL SHIPPING

Apply all previous guidelines, with the exception of that relating to the cost. All international shipments have a minimum of 25 euro + IVA charged to the customer cost, and that cost can vary according to the weight and volume of products purchased by you, as well as based on the destination country of the shipment.

Within 30 days from the receipt of the return YouHemp will credit to the customer the sum paid in the invoice, except costs of transport.

The recommended payment method for this type of transactions is CREDIT/DEBIT CARD: easy, safe and fast.

If you want to pay with paypal platform, please send us a request. We will can give you an external link.

Delivery times may vary according to the type of product ordered, the availability of stock, production status at the time of the order, the presence of holidays and according to the place of delivery. The delivery days indicated are a valuation, calculated in accordance with the average on the history of past shipments, and can be subject to delays or advances, for reasons not directly related to YouHemp.

For orders with multiple different products with different delivery times, we must consider the longest time.

Returns

The withdrawal right is reserved exclusively to natural persons, so it can not be exercised by legal entities or natural persons acting for purposes relating to the professional activity carried out by them.

To exercise the right of withdrawal is necessary to send, after A / R and within 15 working days from receipt of goods, the items for which you want to exercise this right.
The return costs of the goods are fully charged to the customer.


In the event that the returned product is not intact, the right to withdraw totally decade, namely:

  • Failure to present the original packaging

  • non-presence of parts of the product (accessories, manuals, cables, etc)

  • product demage

The right of withdrawal can not be exercised by the customer in the case of sealed goods which are not suitable to be returned for health and hygiene reasons or related to the protection of health and were unsealed after delivery.


For example to that categories:

  • HEALTY

  •  FOOD

  • Smoking accessories

The counting of the 15 days takes place starting from the date of delivery of the order.
Within 30 working days of the dispatch of the goods by the customer and not before the receipt of goods, YOUHEMP.IT send the order to charge back on the cost of goods shipped.

YOUHEMP.IT reject therefore any product for which have not been already paid by the customer the cost of returning, as well as any Product not packed.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via GLS with tracking and drop-off without signature. If you prefer delivery by GLS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


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